Count

Count is an application to assist passenger traffic surveys. It replaces traditional clipboards and forms for lobby and in-car surveys. The observer who controls the software logs traffic. Select Survey > Start from the Count menu.

First you must choose a survey output file directory.

Then choose if you are doing an in-car or lobby survey. Select the car number or name of the Lobby level. The names of levels are as defined in Building Data when you start Count.

For a lobby survey, select Passenger Enters each time a passenger enters a car. Select Passenger Exits each time a passenger exits the car.

If there is a large load (e.g. hospital patient in wheelchair with carer), you can treat them as a single large passenger using the Passenger Multiple—e.g., set to 2.5 if the load is the equivalent of 2.5 regular passengers. Alternatively, use the parameter as a code: 1 for a single passenger, 2 for a wheelchair and carer, 3 for a bed and porter, etc.

NOTE: If large queues form in the lobby and do not clear quickly (e.g., within 5 minutes), the measured traffic entering/exiting the car may underestimate the peak arrival rate (usually measured over 5-minute periods). In such cases, it is more representative (but more difficult) to log passengers joining the queue instead.

The in-car survey requires the observer to be in the elevator. Passenger entry/exit is recorded the same as in the Lobby Survey.

The current floor of the car is recorded using the Up 1 floor and Down 1 floor buttons in Car Data. The level names are defined in Building Data when starting Count.

There are individual buttons to record:

• Parking Call

  When the elevator moves to a floor without a call and the doors do not open.

• False Stop

  When the elevator answers a call, the doors open, but no passenger enters or exits.

• Refusal

  When the elevator answers a call, but the passenger does not load due to the car being full.

Free-form comments can also be added to the log using the Add Comment button.