I have a HASP key, so why is Elevate saying my copy has expired?

If you have a physical HASP key but Elevate displays a message saying that the software has expired, the program is usually unable to communicate with the key.

This typically happens when changes to the operating system or security updates prevent the older HASP drivers from working correctly.

What to do first

If you are using a recent version of Elevate or you have a current maintenance and support agreement, please follow the instructions in this article:
https://elevate-desktop.freshdesk.com/support/solutions/articles/203000029630-i-have-inserted-the-hasp-key-but-the-software-is-still-in-demonstration-mode

In most cases, this will resolve the problem.

If the issue persists, please contact us, and we will assist.

Is my licence still valid?

Yes. Your Elevate licence is perpetual. This means the version you purchased does not expire and can continue to run indefinitely on a compatible computer.

However, we cannot control changes to Windows, security policies, or hardware. Over time these changes can prevent older software from communicating with the HASP key correctly.

What if I do not have a maintenance agreement?

If your maintenance and support agreement has expired, you can still continue using your existing version of Elevate. However:

• support is limited to the information available in this knowledge base
• you may need to install updated HASP drivers from the Sentinel website
• compatibility issues with newer operating systems may occur

Some customers choose to keep an older computer running specifically for legacy software. This can allow older versions of Elevate to continue working reliably.

Upgrading

Upgrading to the latest version of Elevate includes:

• the most recent compatibility fixes
• updated drivers and installers
• 12 months of maintenance and support

If you would like details of upgrading, please contact us.